01
SLA-first triage
Rank work by business pain: breached, overdue, due soon, unassigned, stale, and blocked.
Ivy keeps watch over Jira SM
A Jira Service Management command center for IT leads.
IvyOps shows what needs attention now, who owns it, what is at SLA risk, and what follow-up should happen next.
Jira SM manager layer
Okta role model
Slack DM automation
AI queue assistant
In two lines
IvyOps is a manager cockpit for Jira Service Management teams. It ranks urgent work, tracks team load, sends Slack nudges, and turns ticket activity into clear next actions.
Who it is for
IT leads, support managers, and MSP operators who already use Jira SM but need a cleaner way to run daily triage, SLA follow-up, and team accountability.
What IvyOps Does
It fetches the signal from the queue before the fire starts.
Jira stays your system of record. IvyOps becomes the operating layer for the IT lead who needs fast prioritization, cleaner team follow-up, and fewer missed handoffs.
02
Kanban write-back
Move tickets through real Jira statuses while preventing illegal transitions with clear feedback.
03
Manager 1:1s
Turn weekly team conversations into linked actions, follow-ups, and carry-forward items.
04
Slack nudges
Quiet-hours aware reminders for risk, digests, and follow-ups with a master kill switch.
05
AI queue assistant
Ask plain-English questions over your queue and get linked answers without digging.
06
Executive-ready KPIs
SLA, MTTR, backlog flow, hygiene, team health, reports, and exports for operating reviews.
Why choose IvyOps
Choose IvyOps when Jira has the tickets, but managers still need the operating view.
IvyOps is not trying to replace the service desk. It makes the service desk easier to run, with a focused operating layer for the lead responsible for outcomes.
A
Clear first screen
The first view answers the daily manager question: what needs attention right now?
B
Manager-first workflow
SLA risk, unassigned work, stale tickets, team load, and 1:1 follow-ups live together.
C
No service-desk migration
Keep Jira SM as the source of record and add a focused command layer above it.
D
Action over dashboards
Slack nudges, write-back actions, and AI queue answers help teams move work, not just inspect it.
Inspired by Ivy. Built like serious ops software.
The dog theme is not decoration for decoration's sake. IvyOps is designed around the traits you want from an operations companion: alert, loyal, calm, and impossible to distract from what needs attention.
✓
Alert without being noisy
Signals are ranked and grouped so managers see what matters before channels explode.
✓
Loyal to your workflow
IvyOps sits over Jira SM and writes back to the system your team already trusts.
✓
Calm under pressure
The interface keeps dense operational data readable, stable, and ready for daily use.
Go-To-Market
Start with paid pilots. Productize the SaaS after real usage.
The most credible path is to install IvyOps with a few real Jira SM teams, prove the value, then convert the repeatable onboarding into hosted SaaS.
1. Setup review
Map Jira projects, SLAs, roles, Slack rules, and buyer pains in one call.
2. Demo workspace
Show the cockpit with sample data so stakeholders approve the workflow first.
3. Live pilot
Connect one queue, one team, and the few automations that reduce actual pain.
4. SaaS conversion
Automate OAuth, billing, tenant isolation, admin controls, and integration health.
Packages
Priced for operations value, not template shopping.
Teams already pay for Jira SM, Okta, Slack, and support headcount. IvyOps should be sold as a serious workflow layer that protects time, SLAs, and trust.
Source License
$499
For technical buyers who want to deploy and customize IvyOps themselves.
- Full source and documentation
- Demo mode with sample data
- One year of updates
Paid Pilot
$2k-$5k
Best first offer for validation, implementation learning, and early case studies.
- Guided setup for one Jira SM environment
- Okta and Slack wiring checklist
- Two working sessions and handoff notes
- 30-day pilot success review
Hosted SaaS
$199+ / month
Planned hosted version after pilot workflows are proven with real users.
- Self-serve Jira and Slack onboarding
- Team billing and plan limits
- Tenant isolation and audit logs
Let IvyOps watch the queue while your team does the work.
Start with one Jira SM queue, prove the workflow, and build the SaaS from customer evidence.