Needs-you-now triage
Ranks breached, overdue, due-soon, unassigned, and stale requests by urgency.
Ivy keeps watch over service desk operations
A command center for IT leaders running busy support queues.
IvyOps turns Jira, ServiceNow, Freshdesk, and Freshservice tickets into clear triage, SLA risk, team health, audit logs, and a 30-day pilot report.
SLA-first triage
Provider health checks
Audit export
30-day pilot report
What the product does
IvyOps shows managers what needs attention now, who owns each request, which work is at risk, and what actions will keep the queue healthy.
Clear in the first screen
A full operations cockpit, not just a queue dashboard.
IvyOps is designed for the manager who opens the queue every morning and needs the answer fast: what is risky, what is stuck, who needs help, and what follow-up needs to happen.
Provider connection wizard
Guides setup for service desk credentials, identity, storage, billing, Slack, and AI.
Health checks
Shows whether provider sync, Redis, Okta, Stripe, Slack, and AI are ready.
Audit-ready operations
Managers can review and export activity history for customer or leadership reviews.
30-day pilot report
Turns a trial into measurable outcomes: intake, resolution, overdue risk, and next moves.
Dog-themed, not toy-like
Ivy gives the brand a memorable guardian feel while the product remains serious SaaS.
Shared weekly threads, private prep, action items, linked tickets, wrap-up, carry-forward, and history.
Surfaces repeatable fixes and tickets that should become internal knowledge articles.
Ask natural-language questions about queue health, tickets, people, and priorities.
DM nudges for assignments, SLA risk, stale work, digests, and 1:1 follow-up.
Move work through real provider statuses, with Jira as the first full write-back connector.
See workload, overdue risk, stale work, resolved volume, and team operating signals.
CSV exports for tickets, workload, audit, SLA, resolved work, team health, and pilot success.
Workspace model, Stripe-ready billing, provider wizard, provider health, and trust/legal pages.
Product experience
A focused cockpit, not another reporting maze.
The interface is built for repeated daily use: scan, prioritize, assign, follow up, export, and prove improvement at the end of the pilot.
IvyOps / Needs you now
IT-1421
VPN outage affecting EMEA sales floor
SLA breached
IT-1408
Laptop will not boot after endpoint update
Due soon
IT-1399
New-hire access requests waiting for owner
Unassigned
IT-1361
Shared printer offline with no update
Stale
96%SLA attainment
4.2hAvg resolution
-12Backlog net flow
A-Queue hygiene
Why IvyOps wins
It does not replace your service desk. It makes it easier to run.
IvyOps focuses on the layer managers actually need: daily operational clarity, accountability, and proof that the pilot improved the queue.
Faster time-to-value
Start with read-only provider data and prove the operating view before deep workflow changes.
Manager-first design
SLA risk, stale work, ownership, team load, audit, and reporting are designed together.
Memorable but professional
Ivy is the calm guardian of the queue: alert signals, clean design, serious operations posture.
Launch offer
Start with a focused paid pilot, then convert what works into SaaS.
The strongest path is simple: connect one team, measure 30 days, and use the report to decide whether to expand.
Source Access
$499
For technical buyers who want to inspect or self-host the product.
- Private repo access
- Setup documentation
- Sample data demo mode
30-Day Pilot
$2k-$5k
Best first offer for real users, real queue data, and a success report.
- One connected service desk team
- Provider health and onboarding review
- 30-day success report
- Expansion recommendation
Hosted SaaS
$199+ /mo
The hosted product path after pilot workflows are proven.
- Tenant workspace model
- Stripe billing surface
- Legal and security pages
Let IvyOps keep watch over the queue.
Give managers one calm place to see risk, ownership, health, and pilot impact.