Needs-you-now triage
Ranks breached, overdue, due-soon, unassigned, and stale requests by urgency.
Ivy keeps watch over service desk operations
A command center for IT leaders running busy support queues.
IvyOps turns Jira, ServiceNow, Freshdesk, Freshservice, and Zendesk tickets into clear triage, SLA risk, team health, audit logs, and a 30-day pilot report.
SLA-first triage
Provider health checks
Audit export
30-day pilot report
What the product does
IvyOps shows managers what needs attention now, who owns each request, which work is at risk, and what actions will keep the queue healthy.
Clear in the first screen
A full operations cockpit, not just a queue dashboard.
IvyOps is designed for the manager who opens the queue every morning and needs the answer fast: what is risky, what is stuck, who needs help, and what follow-up needs to happen.
Provider connection wizard
Guides setup for service desk credentials, identity, storage, billing, Slack, and AI.
Health checks
Shows whether provider sync, Redis, Okta, Stripe, Slack, and AI are ready.
Audit-ready operations
Managers can review and export activity history for customer or leadership reviews.
30-day pilot report
Turns a trial into measurable outcomes: intake, resolution, overdue risk, and next moves.
Dog-themed, not toy-like
Ivy gives the brand a memorable guardian feel while the product remains serious SaaS.
Shared weekly threads, private prep, action items, linked tickets, wrap-up, carry-forward, and history.
Surfaces repeatable fixes and tickets that should become internal knowledge articles.
Ask natural-language questions about queue health, tickets, people, and priorities when AI is configured.
Optional DM nudges for assignments, SLA risk, stale work, digests, and 1:1 follow-up.
Move tickets through provider workflows and write status, assignment, due-date, and comments back.
See workload, overdue risk, stale work, resolved volume, and team operating signals.
CSV exports for tickets, workload, audit, SLA, resolved work, team health, and pilot success.
Workspace model, Stripe-ready billing, provider wizard, provider health, and trust/legal pages.
Product experience
A focused cockpit, not another reporting maze.
The interface is built for repeated daily use: scan, prioritize, assign, follow up, export, and prove improvement at the end of the pilot.
IvyOps / Needs you now
IT-1421
VPN outage affecting EMEA sales floor
SLA breached
IT-1408
Laptop will not boot after endpoint update
Due soon
IT-1399
New-hire access requests waiting for owner
Unassigned
IT-1361
Shared printer offline with no update
Stale
96%SLA attainment
4.2hAvg resolution
-12Backlog net flow
A-Queue hygiene
Why IvyOps wins
It does not replace your service desk. It makes it easier to run.
IvyOps focuses on the layer managers actually need: daily operational clarity, accountability, and proof that the pilot improved the queue.
Faster time-to-value
Start with provider sandbox validation, then turn on write-back for the workflows your team actually uses.
Manager-first design
SLA risk, stale work, ownership, team load, audit, and reporting are designed together.
Memorable but professional
Ivy is the calm guardian of the queue: alert signals, clean design, serious operations posture.
Launch offer
Pricing that fits the service-desk market.
Service desk tools usually charge per agent. IvyOps is an operating layer, so the simplest model is per operations team, with usage tiers as teams grow.
Pilot
$2,500
One-time 30-day launch package for one team and one connected queue.
- Guided setup and provider health check
- Manager cockpit, 1:1s, reports, and audit export
- 30-day pilot success report
Team
$399 /mo
For one IT/support team that wants IvyOps as its daily operating layer.
- Up to 25 agents and one primary provider
- Slack nudges, AI assistant, 1:1s, and team health
- Audit, SLA, workload, and pilot exports
Business
$899 /mo
For larger teams that need security controls, rollout support, and buyer-ready governance.
- Up to 75 agents and one primary provider at launch
- SSO, billing, DPA, subprocessors, and retention controls
- Priority onboarding, provider review, and quarterly success review
Let IvyOps keep watch over the queue.
Give managers one calm place to see risk, ownership, health, and pilot impact.